Comparing the value of perceived humanversus AI-generated empathy

new paper published in Nature Human Behaviour by Matan Rubin, Prof. Anat Perry, and colleagues, explores whether empathic responses are perceived differently when attributed to a human versus artificial intelligence.
Across nine studies with over 6,000 participants, the researchers found that identically generated empathic messages were rated as more empathic, supportive, and authentic when thought to come from a human.
Crucially, even when participants believed a human response had been aided by AI, the perceived empathy dropped - highlighting that simply knowing AI was involved reduces the emotional value of the response.
The findings suggest that what makes human empathy uniquely valuable is not just understanding others, but the feeling that someone feels with us and cares.
These insights are especially timely as language-based AI systems are increasingly deployed in mental health, education, and healthcare contexts.
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